Social Value Manager

Job Vacancy

Key purpose of the role

This is an exciting new opportunity at ITS. You will be responsible for the company-wide approach to investment in delivering positive social value alongside the delivery of commercial contracts. A committed and passionate individual with an affinity for making a difference and delivering results; you will build strategic relationships with external stakeholders to maximise impact. You will own and embed the Corporate Social Responsibility strategy for ITS delivering measurable outcomes. ITS is a fast-growing business and this is a hands-on roll requiring excellent communication and leadership skills.

This role will suit candidates who wish to pursue a career in Corporate Social Responsibility and who understand the barriers faced by disadvantaged communities. The role requires experience of multi-partner working to deliver community impact. You will need an awareness of the telecommunications industry and interest in joining a leading company driving fibre delivered products and services to partners, businesses, and residential customers across the UK.

Key Accountabilities


  • To take ownership of organisational social value strategy and delivery of agreed plan with clear measurement of outcomes
  • To identify and drive social value projects and programmes within communities to maximise benefits to local people
  • To seek innovative and creative ideas to support digital inclusion
  • Contribute to business development activity including bid submissions


  • Devise and monitor a performance management and reporting social value framework
  • Maintain working knowledge of the social value agenda and continuously develop in line with best practice


  • To lead, develop and champion the social value agenda within ITS and across the supply chain
  • To own and manage external relationships from grass roots community level to CEO including within the public sector and across the social and voluntary sectors to deliver social impact aligned to the Faster Britain values
  • To create engaging communications engagement across media channels with support from internal marketing team
  • Represent ITS in group wide sustainability, environmental and ethical initiatives
  • Engage regularly with customers to ensure we develop and make available supply chain environmental and ethical policies


  • To shape and develop the role to deliver key messages across ITS
  • Recommend and implement improvements to ensure compliance and best practice achieved within ITS

In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned from time to time by their manager or a senior leader.

This job description may vary in consultation with the post holder to reflect changes within the marketplace, the department, or the business.

Person Specification Overview



  • Understanding of the range of issues relating to current central/regional/local government policy and practice on social value and the role of local government and local strategic partners
  • Knowledge of social value methodologies and expertise in socio-economic and environmental measures
  • Experience in local and/or central government, voluntary or social sector, commercial sector, or relevant policy body
  • Excellent interpersonal skills combined with an ability to negotiate and influence others in the pursuit of strategic objectives
  • Ability to work on own initiative, manage workload effectively and determine priorities and deadlines
  • Proven ability to manage complex projects
  • Strong interpersonal, influencing and stakeholder management skills, with the ability to communicate with senior management
  • Knowledge of public sector procurement
  • Experience of successfully working with colleagues and stakeholders to develop and deliver organisational-wide strategies and policies
  • Excellent presentation and written communication skills
  • Competent with Microsoft Office software, such as Outlook, Word, PowerPoint, Teams, and other Office 365 (or equivalent) apps
  • Experience of partnership working


  • Knowledge and experience of fibre networks operations
  • Knowledge of telecoms industry fibre products and services
  • Bachelor degree in business, communication or related field
  • Communications specialist
  • Experience in leading and managing programmes
  • Media/ Fundraising / Corporate communications
  • Located in the North West with the ability to travel in the UK as required by the needs of the business
  • Dual experience in public and private sector

Skills / Abilities & Relevant Competencies

  • Experience in CSR and social value from working in local or central government or voluntary and social sectors or commercial sector
  • Excellent communication skills (written and verbal)
  • Microsoft 365
  • Leadership
  • Analysis and organisational skills
  • Self-motivated and driven to own and meet business objectives and targets
  • Enthusiastic and highly motivated with an eye for compliance and detail
  • Able to liaise and interact effectively stakeholders
  • Flexible approach and able to manage varying workload
Salary: Competitive
Location: Chester/Daresbury
Deadline: ASAP

Interested? The full job specification can be downloaded at the link below.

To apply, please complete the form below, attaching a covering letter and your CV.