Service Delivery Agent

Job Vacancy

Job Description

This role carries primary responsibility for coordinating new customer service delivery requests, from initial order acceptance through to service activation and billing instigation.  Working right across the ITS team, you will work to ensure order details are captured correctly, and that orders are progressed either internally through the ITS project team, or externally through third party suppliers.

You will also keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery.

This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners, businesses, and residential customers across the UK.

Essential Skills

  • Analysis, organisation, and planning skills
  • Excellent communication skills (written and verbal)
  • Self-motivated and driven to meet service objectives and targets
  • Enthusiastic and highly motivated with an eye for detail
  • Able to liaise and interact effectively with management, technical teams, and customers
  • Ability to listen, empathise and gain customer confidence
  • Flexible approach and able to manage a varying workload
Salary: Negotiable
Location: North West based
Deadline: Current

Interested? The full job specification can be downloaded at the link below.

To apply, please complete the form below, attaching a covering letter and your CV.