This role carries primary responsibility for leading service assurance team. The role will involve developing a team to deliver outstanding results. Having the customer at the heart of what we do, you will develop effective relationships with suppliers and customers to ensure we meet SLA’s 24/7, comply with our commitments in our managed service contracts and keep customers updated. You will manage and prioritize tickets queues, manage incidents and ensure planned works are communicated so that we minimize impacts to our customers. Searching for efficiencies and facilitating continuous improvement, you will also look to improve processes working along side business transformation team so that systems are delivered that will add significant value to the end to end customer experience.
Producing weekly / monthly reporting packs for our customers and ITS is key so that we can drive continuous improvement.
This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners, businesses, and residential customers across the UK.
In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned from time to time by their manager or a senior leader.
This job description may vary in consultation with the post holder to reflect changes within the marketplace, the department, or the business.
Interested? The full job specification can be downloaded at the link below.
To apply, please complete the form below, attaching a covering letter and your CV.