On Net Service Delivery Agent

• Engaging with and working professionally with our on-net suppliers / contractors  
• Work as a strong team player to help drive an efficient service delivery  
• Work in a supporting role to the ITS Project Managers 
• Engage with customers for day-to-day service delivery queries and provide timely / accurate updates
• Manage a work stack of 60-80 on net circuit deliveries 
• Identify and manage risks & issues to minimise the impact to customers and the ITS business 
• Providing a support service to the service desk during any major service outage  
• Escalation of our more challenging service delivery installs  
• Work as part of a team to maintain a positive environment, building strong relationships across the business

Other Duties and Responsibilities

• Act in accordance with our values and behaviours 
• Take active responsibility for your own career development and performance 
• Ensure your conduct is within our policies. 

In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned from time to time by their manager or a senior leader.

This job description may vary in consultation with the post holder to reflect changes within the marketplace, the department, or the business.