The on net service delivery agent role carries responsibility for ensuring the smooth delivery of our on net circuits. Having the customer at the heart of what we do, you will develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over in a timely fashion. As a team, we will continually look to always facilitate improvements and efficiencies with the customer experience in mind. You will also keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners, businesses, and residential customers across the UK.
Other Duties and Responsibilities
In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned from time to time by their manager or a senior leader.
This job description may vary in consultation with the post holder to reflect changes within the marketplace, the department, or the business.
Interested? The full job specification can be downloaded at the link below.
To apply, please complete the form below, attaching a covering letter and your CV.