Lead IOC/NOC Engineer

Job Vacancy

Key purpose of the role

The ITS network is undergoing a period of growth adding and developing new services and features and building its national network across the country. A lead IOC/NOC engineer with experience of carrier class vendors and networks is required to support and operate the ITS network, systems and services. This is a varied role which includes elements of network monitoring, operations, and provisioning as well as security and systems monitoring and operations. You will be creating a team to operate the ITS national network and resolving network outages whilst maintaining customer communication and support. The IOC/NOC team will soon be operating 24/7. Therefore we will require flexibility when required either on an ‘on call’ basis or rotational basis

Key Accountabilities

  • Leading a team of IOC engineers to facilitate 24/7 network operation function
  • Monitoring and troubleshooting the ITS core network infrastructure, customer networks, systems and all associated services aligned to ITIL best practises.
  • Fault trend analysis
  • Provisioning activities including automated and manual configurations on network elements in addition to in-life add & configuration change requests.
  • Operate, optimise and upgrade network and systems
  • E2E Fault lifecycle ownership.
  • Managing key 3rd party suppliers, resource management of external contractors and vendor escalation to ensure fault resolution within agreed SLA’s
  • Own the ITS incident management process – Provide regular updates to internal stakeholders and external customers on the progress of faults through to resolution.
  • Developing the monitoring architecture and systems to improve service resilience for our customers.
  • Deliver training and knowledge transfer and a continual service improvement culture to technical teams within the NOC.
  • Technical point of escalation for IOC/NOC function
  • Carry out scheduled tasks
  • Provide key metrics and reports as required
  • Customer 2nd/3rd line fault management

Person Specification Overview

Experience

Essential

  • Team leader / senior engineer experience
  • CCNP/JNCIP certifications or demonstratable relevant experience.
  • Min 2 years’ experience working in a NOC/IOC environment
  • Experience of network monitoring tools such as Libre NMS, Nagios, Zabbix, Grafana
  • Supplier management skills and experience
  • Champion customer centricity with an analytical approach to problem solving
  • Network systems experience with basic system administration skills

 

Desirable

  • Fibre networks – Knowledge of FTTx topology, including mixed networks with GPON, XGS-PON, NG-PON, NG-PON2, Gig Ethernet. Metro Ethernet and DWDM
  • Experience of SOC systems such as SIEM and security log management
  • Exposure to monitoring telco systems such as RADIUS, TACACs
  • Basic Linux/Unix system and services administration
  • Programmability/automation experience
Salary: Competitive
Location: Warrington
Deadline: ASAP

Interested? The full job specification can be downloaded at the link below.

To apply, please complete the form below, attaching a covering letter and your CV.