Customer Project Coordinator

Job Vacancy

Key purpose of the role

Reporting to the Project Delivery Lead, you will be responsible for managing all project deliverables across ITS Technology Groups fibre product set. In addition to the day-to-day management of fibre orders, you will be responsible for creating and updating project documentation and driving project reviews. With support you will take the project from point of sale through to planning and delivery, adapting our processes where appropriate to meet the clients’ complex needs. You will be expected to be flexible in your approach and willing to present your ideas both internally and externally, challenging stakeholders to keep the project on track with consideration for time, cost, quality, scope and risk.

This role will suit candidates who wish to pursue a career delivering customer projects in the telecommunications industry, with a leading company driving fibre delivered products and services to partners.

Key Accountabilities

  • Being the primary point of contact for key clients.
  • Managing day to day order delivery for ethernet and related products.
  • Attending client meetings, reviews and workshops, taking ownership of process amendments and governance, making judgement calls and raising escalations if necessary.
  • Maintaining project documentation to a high standard, tracking risks, assumptions, issues and dependencies.
  • Assist the project delivery lead in planning the project delivery and compiling project initiation documentation in line with customer requirements.
  • Maintaining good working relationships with preferred suppliers and partners, ensuring the project is kept within agreed commercial tolerance.
  • Provide support on client escalations as required across the entire delivery portfolio as required.
  • Providing a support service to the service desk during any major service outage.
  • Handling the inbound/outbound calls and emails, updating ITS systems accordingly.

Other Duties and Responsibilities

  • Act in accordance with our values and behaviours
  • Take active responsibility for your own career development and performance
  • Ensure your conduct is within our policies.

In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned from time to time by their manager or a senior leader.

This job description may vary in consultation with the post holder to reflect changes within the marketplace, the department, or the business.

Person Specification Overview

Qualifications & Training


  • PRINCE2 foundation



  • 2 years experience with fibre delivery
  • Experience managing risks and issues across multi-site projects


  • Experience dealing with contractors directly
  • Experience communicating with senior stakeholders

Skills / Abilities & Relevant Competencies


  • Analysis, organisation, and planning skills
  • Excellent communication skills (written and verbal)
  • Self-motivated and driven to meet service objectives and targets
  • Enthusiastic and highly motivated with an eye for detail
  • Able to liaise and interact effectively with management, technical teams, and customers
  • Ability to listen, empathise and gain customer confidence
  • Flexible approach and able to manage a varying workload
  • Willingness to stand up and present your ideas


  • Experience using Customer Relationship Management (CRM) systems or portals

Special Requirements

  • Able to travel to various ITS office locations as requested
Salary: Competitive
Location: Chester / Warrington
Deadline: ASAP

Interested? The full job specification can be downloaded at the link below.

To apply, please complete the form below, attaching a covering letter and your CV.