Channel Account Manager (Desk)

Job Vacancy

Key purpose of the role

Channel Account Manager (Desk) representing the ITS sales channel in the business telecoms market. The role holder is responsible for managing channel partners to achieve the annual budget and business/personal objectives. This includes recruiting new partners, managing and growing existing partners, increasing market share, total contract value, partner volumes, revenue/gross margin growth.

Key Accountabilities

  • Driving the sales and financial performance through the ITS partner channel to meet the annual budget, revenue and gross margin
  • Accountable for desk partner sales, value and volume and driving YoY growth
  • Recruitment of new partners as well as management of existing partners
  • Responsible for partner advocacy through the channel and continuous improvement, in line with the ITS partner satisfaction programme
  • Ensuring a professional sales approach at all times through the partner channel
  • Responsible for ensuring the partner channel meets all regulatory, legal and security obligations, in line with ITS policies
  • Provide support to partners and resellers on all sales related matters
  • Create and issue sales quotations to partners
  • Proactively recruit dealer partners and contractors across ITS networks
  • Generate partner leads, and follow up on campaigns set by marketing

Package Overview

  • Competitive salary
  • Uncapped commission plan
  • Holiday entitlement including birthday off
  • Membership of the ITS workplace pension scheme

Person Specification Overview


  • Success in selling connectivity services in telecoms sector
  • Relevant experience in channel/partner sales
  • Experience in a call centre is desirable but not essential


  • Knowledge of telecoms connectivity products
  • Proficient in Microsoft/Excel/PowerPoint

Skills / Abilities & Relevant Competencies

  • Excellent communication skills; written and verbal
  • Organised and confident in managing a varied workload
  • Managing differing customers need and requirements
  • Enthusiastic and willing to learn and progress
  • Ability to build relationships at all levels
  • Excellent customer service skills
Salary: Competitive
Location: North West
Deadline: Current

Interested? The full job specification can be downloaded at the link below.

To apply, please complete the form below, attaching a covering letter and your CV.