Cornerstone Business Solutions is a multi-award winning IT services business based in the North East of England that prides itself on having brought back true customer service values to the industry and has the trophies to prove it. It is this core motivation that influences the partnerships it will forge, as anything less than amazing customer experience and high-quality service delivery results in a red card.
Cornerstone established itself amidst the financial crisis in 2008. Despite this, it quickly developed a reputation as the go to IT support and services business in the area. Serving a variety of industry sectors from lawyers to the local football club, connectivity underpins the solutions it offers and so working with the right partners is vital.
Chris Bibby, Sales Director at Cornerstone Business Solutions said: “When I order connectivity for my customers, I need it to be easy. I don’t have time to jump through hoops and red tape, let alone chase for updates and push for responses. I need to focus on talking to customers and meeting with new prospects.
“This is where ITS is different to other providers. Its order process is straightforward and the whole business takes a very personal, hands on approach. I know exactly who to get in touch with, and I have built relationships across the business. I am reassured by my experience that the team are committed to fighting our corner to make sure that I can deliver as promised to my customers. It is often when things don’t go to plan that are the real test of a relationship. How things are dealt with and resolved. On the few occasions we’ve had challenges, the team has always stepped up to the plate. Having a connectivity partner I can rely on means I can crack on with what I am paid to do and maintain our mission to provide services second to none!”
Cornerstone had often struggled with network coverage for its customers in the North East. This changed when it partnered with ITS.
Chris continues: “A lot of the areas we serve are overlooked and underserved. We have found ITS’ on net and off net approach has resulted in customers being connected to high-quality connectivity in a fraction of the time other providers quoted. ITS is very inclusive and has worked with us, even to the point of engaging with us to work out where we see demand for full fibre so we can work together to deliver where it’s needed. It’s pretty much unheard of in this industry.
“There are many benefits to joining ITS’ Partner Programme. It has given us access to marketing support and support and offers that are meaningful and helps us to sell more.”
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