Careers at ITS

Main Duties and Responsibilities

• Work on new sales opportunities, defining connectivity solutions for partners/customers, driving ITS revenues and EBITDA. Includes creating and progressing self-initiated leads and sales opportunities with partner account managers and business development managers/directors.
• Responsible for identifying and documenting the solutions, providing the design authority and ensuring resultant orders deliver the expected partner/customer outcomes.
• Identify and help with initial qualification of new opportunities from the sales team where applicable.
• Support & present qualified sales solution proposals to ITS Finance that meet or exceed commercial targets.
• Be the pre-sales technical lead for a number of ITS partner/customer accounts.
• Interface into Architecture, Engineering and Operational teams to understand ITS network capabilities
• Maintain specialist knowledge and skills of the UK connectivity market including input into product roadmap, market trends and emerging technologies.
• May lead a team on a project basis where the project requires it.

Experience and Knowledge

• Detailed knowledge and experience of the UK fibre connectivity market and resultant technical, management and regulatory frameworks.
• Experience of how fibre technologies and solutions are applied to value and volume business solutions.
• Consultative approach to building trusted advisor relationships with partners/customers and industry peers.
• Supplier knowledge of connectivity CPE, technologies and solution design.
• Relevant business/professional qualification or equivalent technical job experience.
• Understanding of systems design, system admin and emerging connectivity solutions/technologies (public, private and hybrid cloud).
• Must have ability to communicate at a complex technical level with partner/customer, network/IT groups to determine technical requirements for solutions.
• Strong ability to evaluate complex partner/customer requirements and recommend cost effective solutions to drive commercial advantage. Good analytical skills.
• Proven ability to rapidly adapt to technology change and market evolution (e.g. drive for full fibre).
• Effectively communicate and seek advice where necessary and demonstrates good team building skills.
• Leadership skills in managing, coaching and motivating where appropriate.
• Recognised as an expert in fibre connectivity solutions and shares knowledge amongst the team.
• Able to design customer connectivity and service solutions across multiple technology stacks including Dark Fibre, Optical, IP/MPLS VPN solutions and Access products
• Understanding of access technologies such as ADSL/VDSL/GPon/XGSPon
• Appreciation of network economics to deliver customer solutions

Business Impact

• Understanding of how the ITS sales organisation integrates within the network design, fibre planning and operational delivery teams.
• Contribution to the ITS sales targets through ownership of customer requirements and the technical design aspects of new opportunities.

Authority/Decision Making

• Works with a high level of autonomy, seeking appropriate assistance where necessary.
• Able to engage at senior management level both internally and externally.
• Able to generate own leads and close sales opportunities and working with the sales team to qualify, propose, design and sell appropriate solutions.

Sound like you? To apply, please email us at careers@itstechnologygroup.com using the job title of the role as the subject line, a covering email and attach your CV.

Main Duties and Responsibilities

• Managing the day to day activities associated with customer service delivery
• Handling inbound/outbound calls and emails, updating ITS systems accordingly
• Keeping partners and customers fully updated through the lifecycle of the delivery process
• Maintaining good working relationships with preferred suppliers / partners and ensuring correct pricing applied, working alongside the wider team
• Outbound customer service calls post implementation
• Acting as a “buddy” for Project Managers on major projects ensuring that the administration, coordination and ordering of the projects are successful
• Providing a support service to the service desk during any major service outage

Other Duties and Responsibilities

• Act in accordance with our values and behaviours
• Take active responsibility for your own career development and performance
• Ensure your conduct is within our policies.

In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned from time to time by their manager or a senior leader.

This job description may vary in consultation with the post holder to reflect changes within the marketplace, the department, or the business.

Qualifications & Training

 Desirable:

• Customer service training

Experience & Knowledge

Essential:

• Microsoft Office application skills

Desirable:

• Knowledge of telecoms industry fibre broadband products and services
• Experience working in a customer service environment

Skills/Abilities & Relevant Competencies

Essential

• Analysis, organisation, and planning skills
• Excellent communication skills (written and verbal)
• Self-motivated and driven to meet service objectives and targets
• Enthusiastic and highly motivated with an eye for detail
• Able to liaise and interact effectively with management, technical teams, and customers
• Ability to listen, empathise and gain customer confidence
• Flexible approach and able to manage varying workload

Desirable

• Experience of using Customer Relationship Management (CRM) systems or portals

Special Requirements

Able to travel to various ITS office locations as requested

Sound like you? To apply, please email us at careers@itstechnologygroup.com using the job title of the role as the subject line, a covering email and attach your CV.