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Careers at ITS

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What’s your passion?

We’re passionate about our team. Our mission is to make sure the UK has the best full fibre networks and we need to make sure we have the best people onboard to make this happen. We are an ambitious company that is growing at pace and offers a fantastic opportunity to put your skills to work. The rewards are high, and we play just as hard.

This is where you will find all our current roles. To apply, please email us at careers@itstechnologygroup.com using the job title of the role as the subject line, a covering email and attach your CV.

We’d love to hear from you.

Product Manager - salary up to £50k plus bonus and package

Business Division: Sales and Marketing
Reports to: Business Development Director
Location: UK wide
Deadline: CURRENT
Key purpose of the role

This role carries responsibility for the product portfolio including the evolution of existing products and the management of the roadmap for the future; ensuring ITS has a compelling portfolio of propositions to succeed in the market.

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Key Accountabilities
  • Acts as the subject matter expert for Product Development within ITS, responsible for the full life cycle including development, launch, in-life management and retiring of products
  • Owns the development pipeline of current product, ensuring that products evolve to meet market requirements
  • Plans and prioritises the product roadmap to drive ROI
  • Ensures that the suite of ITS products complement one another
  • Building appropriate product terms and conditions, and service level agreements
  • Responsible for gathering and presenting customer and partner feedback, ensuring that this informs the future direction of the business
  • Gathers regular intelligence to ensure ITS products are competitively priced and promoted in the market
  • Keeps aware of market trends, ensuring the SMT are kept abreast of new information
  • Provides recommendation on when the business should develop, partner or acquire to meet gaps in the product portfolio
Package Overview
  • Base annual salary up to £50k
  • Annual bonus linked to company performance
  • 22 days annual holiday entitlement
  • Membership of the ITS workplace pension scheme
Person Specification Overview

Experience

  • Recent and relevant experience working in a multi-product environment in the B2B telecoms sector
  • Experience of developing and delivering a product roadmap
  • Experience of working with both Direct and Indirect propositions, supporting a B2B environment

Knowledge

  • Excellent knowledge of telecoms connectivity products
  • Strong understanding of channel dynamics and motivations
  • Understanding of different project and programme management methodologies
  • Market insight especially indirect channels and full fibre
  • Educated to degree level or equivalent industry experience

Skills/Abilities & Relevant Competencies

  • Enthusiastic, driven and willing to learn and progress
  • Demonstrable Commercial Acumen
  • Excellent communication and presentation skills
  • Driven to achieve deadlines
  • Proficient in MS Outlook, Word, Excel, PowerPoint
  • Comfortable building relationships at all levels

Sound like you? To apply, please email us at careers@itstechnologygroup.com using the job title of the role as the subject line, a covering email and attach your CV.

Customer Service Provisioning Agent - salary commensurate with experience

Business Division: Network Operations
Reports to: Service Manager
Location: North West (England)
Deadline: CURRENT
Key purpose of the role

This role carries primary responsibility for coordinating new customer service provision requests, from initial order acceptance and through to service activation and billing instigation.  Working right across the ITS team, you will work to ensure order details are captured correctly, and that orders are progressed either internally though the ITS project team, or externally through third party suppliers.

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Key Accountabilities

You will keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery.

This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company driving fibre delivered products and services to partners, businesses, and residential customers across the UK.

Package Overview
  • Salary negotiable subject to experience
  • Annual bonus linked to company performance
  • 22 days annual holiday entitlement
  • Membership of the ITS workplace pension scheme
Main Duties and Responsibilities
  • Managing the day to day activities associated with customer service provision
  • Handling inbound/outbound calls and emails, updating ITS systems accordingly
  • Keeping partners and customers fully updated through the lifecycle of the provision process
  • Maintaining good working relationships with preferred suppliers / partners and ensuring correct pricing applied, working alongside the wider team
  • Outbound customer service calls post implementation
  • Acting as a “buddy” for Project Managers on major projects ensuring that the administration, coordination and ordering of the projects are successful
  • Providing a support service to the service desk during any major service outage

Other Duties & Responsibilities

  • Act in accordance with our values and behaviours
  • Take active responsibility for your own career development and performance
  • Ensure your conduct is within our policies, including but not limited to the Company Handbook and Polices.
Qualifications & Training
  • Customer service training desirable
Skills/Abilities & Relevant Competencies

Essential

  • Excellent communication skills (written and verbal)
  • Microsoft Office application skills
  • Self-motivated and driven to meet service objectives and targets
  • Enthusiastic and highly motivated with an eye for detail
  • Able to liaise and interact effectively with management, technical teams, and customers
  • Ability to listen, empathise and gain customer confidence
  • Flexible approach and able to manage varying workload

Desirable

  • Experience working in a customer service environment
  • Experience of using customer relationship management (CRM) systems or portals
  • Analysis, organisation, and planning skills
  • Knowledge of telecoms industry fibre broadband products and services

Special Requirements

  • Able to travel to ITS office locations as requested

Sound like you? To apply, please email us at careers@itstechnologygroup.com using the job title of the role as the subject line, a covering email and attach your CV.

Becoming A Partner

For more information about becoming a partner with ITS get in touch on 01928 291 000, or fill out the handy form
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