Containerships Ltd Oy is a leading, long established door-to-door (by sea; by road; by rail) container transport company that operates 14 container vessels, including 1A ice-classed vessels, between Russia and the Baltic, Europe, UK, Ireland, as well as between North Africa and the Michael Colledge Mediterranean. When they relocated their UK operation in early 2010 to the Wilton Centre, one of the UK’s leading science and business parks, situated near Redcar, they needed hands-on IT support.
With a large estate of networked desktop and laptop computers and several critical service servers on-site running a myriad of software applications, Containerships needed practical hands-on support but could not justify a dedicated internal IT support person. The cost effective solution was to contract out the provision to ITS Technology Group, as many companies are now increasingly doing.
Already supporting a large number of the 60 or so multi-national businesses and innovative SME tenants operating from the Wilton Centre, along with many other national and international customers, ITS Technology Group was an obvious choice. ITS also has access to a number of ‘dark’ optical fibre networks including the one at the Wilton Centre linking it to the outside world plus it maintains a key IT support office on-site which ensures all call-outs for clients are dealt with quickly and efficiently.
“We operate around the clock, so having physical IT support for this location is vital to us maintaining our critical services,” stated Michael Colledge of Containerships. “We have now used ITS Technology Group for a number of years and I would recommend them without hesitation. The service is quick, reliable and all problems have been dealt with promptly. On-site support is invaluable to us and we will continue to use ITS Technologies moving forward.”
In addition to obtaining a first class local support service from ITS Technology Group, Containerships also has its own IT support department based in Lithuania (BITS Helpdesk) that overseas many of its pan-European monthly server software upgrades and general system maintenance requirements.
“We work closely with the BITS Helpdesk to ensure a smooth and integrated solution is delivered,” explained Adrian Crook, Chief Information Officer at ITS Technology Group. “This seamless collaboration works well as it ensures that all of the critical Containerships software is up to date and an engineer is available to deal with anything locally as required.”
“Containerships’ requirement is typical of so many companies these days,” he continued. “Their IT systems are mission critical to the smooth running of their operations. Being on-hand to implement a program of ‘preventative’ maintenance and to step in if a problem should occur means Containerships has their IT needs totally covered.”