Aberdeen County Council

Aberdeen City Council (ACC), were looking for a partner organisation that could deliver a City wide Managed service to its portfolio of over 90 schools.

After a lengthy and stringent procurement process via the OGC Government procurement portal, ACC awarded ITS Technology Group Ltd (ITS) the schools connectivity project on the basis of quality and cost.

ITS worked with ACC to provide a fully managed Wide Area Network (WAN) including all the layer 3 switching.

The service required was the provision of connectivity at a minimum of 10Mbps full duplex to all the primary schools, and up to 100Mbps for all of the high schools and academies.

The network topology consists of a 400Mbp/s diversely routed core ring, using licensed radio located on Council owned multi storey buildings. From these high sites the network then reaches out using lite-licensed technology to connect all the primary schools in to the core network in both Point To Point and Point To Multipoint modes.

The core network provides full diversity from 3 separate routes and dual polarity on each of the links, this means that in the unlikely event of an equipment failure, the network traffic will aggregate across the remaining link and load balance via the diverse route to maintain service at all times to the edge site hubs on the core.

ITS provided the core switch technology and in partnership with the Council, installed and commissioned all of the IP routing and migration on the core and at all the edge routers at the schools on behalf of ACC.

The network is a fully managed service from ITS and is monitored and maintained by our 24/7 x 365 Network Operation Centre in Sheffield.

The fully managed service allows ITS to be proactive in the approach to maintaining the Service level Agreement (SLA).

If a fault occurs, that cannot be fixed remotely, ITS dispatch a local engineer to site with the equipment required, which is held in stock by ITS in Scotland, to ensure the restoration of service within the SLA parameters.

This was a major project for Aberdeen City Council and it was imperative that ITS delivered to a standard that met all their requirements.

When the project started, many circuits were either approaching end of contract or had different end dates.

It was therefore imperative that ITS managed to install and provide service in line with these end dates to ensure continuity of connection.

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